Completed Season 3 Frostbite Level 35 and chose icon pack? Where is it?

Product: EA SPORTS FC 24
Platform:Xbox Series X
Please specify your platform model. Microsoft Xbox Series X
What is your Gamertag/PSN ID/Switch ID? Odyssius1022
Which mode has this happened in? Ultimate Team™
Which part of the mode? Squad Battles
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 01/16/2024
What time did you see the bug? (HH:MM AM/PM) 11:09 AM CST
What is your time zone? GMT (UTC)
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? I have a video I can send you. I tried to attach it but it wouldn’t attach. This morning I completed season 35 and I chose the icon pack and it didn’t give me anything. I just want what I earned.
What happens when the bug occurs? I am owed an icon player that I wasn’t given.
What should be happening instead? Give me my icon pack/player please.

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Give me my icon pack/player please.