Forum Discussion

Rising Ace

1 year ago

Solved

Connecting to ultimate team is not possible at the moment and companion/webapp

I am unbanned yesterday in PC platform of FC 24 but i cannot login to Ultimate team and webapp/companion on phone.Every other mode can ve accessed normally except Ultimate team.I beleive it has happe...

technical issues

LostShadow97
1 year ago
@LostShadow97 When i received email of my ban lifted,My heart was full of joy for few minutes until i started Ultimate team.I wish i can get that happiness 😊 back.

aozor56

1 year ago

Same still no update from ea

RadioShaqs

Hero

1 year ago

Ea posted in another thread that it can take awhile for the system to update in game to reflect your unbanning.

Hugobert85
Rising Traveler
1 year ago
@RadioShaqs What about the people that havent even been unbanned yet?
- RadioShaqs
  Hero
  1 year ago
  It can take 10 days for support to respond after you contact them.
  - Hugobert85
    Rising Traveler
    1 year ago
    @RadioShaqs What if they say I cannot be unbanned?
- tomasberone
  1 year ago
  @Hugobert85 They haven't unbanned me yet, they haven't given me a response... it's been 4 days since my claim
  - Hugobert85
    Rising Traveler
    1 year ago
    @tomasberone does your ban show "Fifa" or "FC24"?
LostShadow97
Rising Ace
1 year ago
@RadioShaqs Thank you for your response brother.Any idea how much time does it take system to update in game to reflect unbanning?
- RadioShaqs
  Hero
  1 year ago
  @LostShadow97 I don’t believe they gave a time frame. Even the 10 days can take longer than 10 days for a response. Probably depends how busy they are and this will probably take awhile if a lot need unbanned.
  - Hugobert85
    Rising Traveler
    1 year ago
    @RadioShaqs damn, that would be kinda unfortunate cause i only did the glitch 4-5 times :/
Andrei_12377712
1 year ago
@RadioShaqs If awhile means 1-2 weeks what's the point for us to wait... it's almost last weeks of fc 24. I thinking to contact them this week to ask a refund because at this moment, we can't use the game for what we paid for. I contacted them 2 days in a row speaking with life chat and they keep saying that they will send the report forward to write department... last one that i speak to he was saying that even him has the same issue as us 😅.
- tomasberone
  1 year ago
  @Andrei_12377712 I imagine you have not believed his lies
  - Andrei_12377712
    1 year ago
    @tomasberone no i didn't... I think not even them don't know what to do
- RadioShaqs
  Hero
  1 year ago
  @Andrei_12377712 Some are already back to playing after having the ban reversed so might just depend on the situation dunno.
  - senaddi
    1 year ago
    Same issue i tried everything and it doesnt work , cant connect to ultimate team pc /web app/ companion