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moawad93's avatar
moawad93
2 years ago
Solved

connection quality

I have been experiencing high ping throughout the day. After contacting my service provider, they told me that there was no issue on their end and suggested that I reach out to you for assistance. c...
technical issues
  • EA_Aljo's avatar
    EA_Aljo
    2 years ago

    @moawad93 

    It should be as close to 0% as possible. Anything more than .01% indicates an issue. You're at .2%. That's a lot of packet loss. Most likely, that's from being on a wireless connection.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

@moawad93 

Thank you. Your report is showing a very poor connection with a high amount of packet loss. This is why you're disconnecting. It also looks like some matches are played on a wireless connection. Can you switch to a wire for all your matches?

moawad93's avatar
moawad93
2 years ago

yes of course I'll switch to a wire for the upcoming matches. 


In your opinion, what number should packet loss be to get a better gaming experience than this?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @moawad93 

    It should be as close to 0% as possible. Anything more than .01% indicates an issue. You're at .2%. That's a lot of packet loss. Most likely, that's from being on a wireless connection.

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