Forum Discussion

no_atonement10's avatar
2 years ago

DirectX Error

Product: EA SPORTS FC 24

Platform: PC
Please specify your platform model. Same issue whether launched from EA App or Steam. Playing with xbox controller.
AMD or Nvidia Model Number NVIDIA GeForce RTX 3080Ti EVGA FTW3
Enter RAM memory size in GB 32GB
What is your Gamertag/PSN ID/Switch ID? no_atonement10
Which mode has this happened in? Ultimate Team - Squad battles, moments, rivals, draft
How often does the bug occur? Every-time. Sometimes I can play a full game, other times it crashes at a random point.

Screenshot of error message attached

EA error logs attached

DXDIAG attached

I have lost 3 offline drafts due to these crashes. These crashes have been happening since day 1.

Steps I've taken to fix:

-Reinstalled latest GPU update (v537.42)

-All windows updated

-v++ runtime variables all updated

-Attempted to run the game in fullscreen, windowed border less, and windowed

-Lowered all graphic settings

-Verified integrity of all game files

-A few other community suggestions that have not helped.

4 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    2 years ago

    The error you are seeing is one relating to your GPU @no_atonement10, the best thing to do is a clean install of your GPU drivers. 

    You also need to ensure that you:

    • Turn on vsync
    • Perform a clean boot before attemting to play the game
    • Ensure you have power supply capable of meeting the demands of your hardware while it is under heavy gaming load
    • Set all in game graphics settings to low in order to reduce the stress on your GPU.
    • Set the high performance preset in your GPU control panel, as opposed to the high quality preset.
    • Run your video card at stock speeds (memory and core). This is also important for players with factory overclocked cards. This will require some third party software such as EVGA Precision or MSI Afterburner etc.

    Darko 

  • I have taken all of these suggested steps and the game still crashes with the same error. I played through 2 moments and then crashed 3 minutes into a squad battle.

    My hardware is sufficiently adequate. This is the only game with this issue. It has been completely unplayable since launch.

    I am attaching the EADesktop file.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    2 years ago

    The error is GPU related @no_atonement10 and it can be hardware rather than software. 


    Worth going through any troubleshooting from your GPU manufacturer you can find.


    Darko 

About FC 24 Technical Issues & Bugs

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