Most likely, this is caused by using a wireless connection. Can you switch to a wire or is your router too far away?
PlayStation 5
Community ManagerYou can find some connection troubleshooting steps here.
First, it would be good to power cycle your equipment with these instructions; unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up.
Also, try using alternate DNS settings with these steps. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4.
If your router supports QoS (Quality of Service), enable it and give your PS5 priority.
Enable UPnP. However, I have seen rare cases where disabling UPnP helped.
Check your ethernet cable for any damage. Also, it should be at least Cat 6.
If none of this helps, contact your ISP to see if they are noticing issues. You shouldn't be having that much packet loss.
Damn .. you have to be an IT engineer to play the game now? WTH...
