The provided stack trace provides information about the sequence of function calls leading up to the crash. Let's break down the relevant parts of the stack trace:
STACK_TEXT:
00000000`e4d7d700 00007ff8`ff40049c : 00000000`00000000 00007ff8`ff3c37e1 00000000`0000b000 00000000`00000000 : dxgi!CD3D12Device::EnsureChildDevice+0xe4
00000000`e4d7d790 00007ff8`ff395ca8 : 00000000`00000000 00000000`00011340 00000001`10db1001 00000001`093fe720 : dxgi!CDXGISwapChain::EnsureChildDeviceInternal+0x1c8
...
```
1. **`dxgi!CD3D12Device::EnsureChildDevice+0xe4`:**
- The crash occurred in the `CD3D12Device::EnsureChildDevice` function of the `dxgi.dll` module. This function is part of the DirectX Graphics Infrastructure (DXGI).
2. **`dxgi!CDXGISwapChain::EnsureChildDeviceInternal+0x1c8`:**
- The crash appears to be related to a call within the `EnsureChildDeviceInternal` function of the `CDXGISwapChain` class.
3. Other Functions:
- The stack trace continues, showing additional functions in the call stack, indicating the sequence of function calls leading up to the crash.
4. **Registers and Memory Addresses:
- The stack trace includes memory addresses, registers, and offsets, providing details about the state of the program at the time of the crash.
The crash seems to be happening during the initialization or management of the DirectX graphics device (`CD3D12Device`). Issues like this can be related to graphics driver problems, corrupted game files, or compatibility issues.
Considering that the crash involves DirectX components, here are some steps you can take:
1. Update Graphics Drivers:
- Ensure that your graphics drivers are up to date. Visit the website of your GPU manufacturer (NVIDIA, AMD, or Intel) and download the latest drivers.
2. Verify Game Files:
- Use the game platform (e.g., Origin) to verify the integrity of the game files. This process checks for corrupted or missing files and replaces them.
3. Check DirectX Version:
- Confirm that you have the latest version of DirectX installed. You can download and install the latest DirectX version from the official Microsoft website.
4. Reinstall the Game:
- If verifying game files doesn't resolve the issue, consider uninstalling and reinstalling the game. This ensures a clean installation with all necessary files.
If the problem persists after trying these steps, reaching out to the game's official support or community forums for assistance would be recommended. They may have specific troubleshooting steps based on the current state of the game and any known issues.
So after reviewing the crash dump file it seems that the problem is related to a Direct X Issue linked to the game because other ones work just fine.