error download

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) Download Game
Which client functionality are you experiencing this bug with? Download Game
When did this happen? (dd.mm.yy hh:mm) 9/22/2023
Summarize your bug When I download EA FC 24, the preparing runs for a long time, then it tells me a download error
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? idk
What happens when the bug occurs? game is stuck on downloading
What do you expect to see? i see the game isn't downloading

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this is my problem