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Thanks for letting me know. Next, I'd like you to delete the personal saved data again as I detailed here. Then, take your Xbox offline and try launching the game. If the game loads, go back online and see if you can continue.
- 2 years ago@EA_Aljo Still nothing
- EA_Aljo2 years ago
Community Manager
Thanks for trying. Unfortunately, at this point I'm out of ideas. What I would recommend is going through the suggestions on Microsoft's website here as this could be console related. Their support may also be able to help. If I can think of anything else, I'll let you know.
- 2 years ago@EA_Aljo Support referred me to EA. Could it be a server issue specifically linked to my account maybe?
- EA_Aljo2 years ago
Community Manager
Did you talk to both our support and Microsoft?
It's possible there could be an account issue, but you already tried another and still had the same problem so I don't think that's the case.
There is one other thing I just thought of. Try using alternate DNS settings. From the Xbox home screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4.
- 2 years ago@EA_Aljo I legit tried both Xbox support and EA. I'm reinstalling the game now and I'll get again.
- EA_Aljo2 years ago
Community Manager
Sounds good. Let me know what happens.
- 2 years ago@EA_Aljo Still nothing. I think it's to do with the servers not the xbox. Ea has a great game guarantee which is failing right now. This is *
- EA_Aljo2 years ago
Community Manager
We'll keep an eye out for any server issues. Currently, the vast majority of the playerbase is not experiencing this so it doesn't appear to be a server issue.
- 2 years ago@EA_Aljo xbox told me it is an EA issue nothing to do with xbox as all my other games work that are not EA. I feel EA is failing the great game guarantee.
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