FC points missing after 24.hrs

Black Friday is almost over and still I have not received points. That is really horrendous. I want some compensation for such u
Huge delay.

Platform ps5
Gane FC 24

EA account email : [edit: email address removed]

EA Id = taimoorali45

PSN Id:
soulofcinder1994

PSN email : [edit: email address removed] 

FC points missing : 2100
Date of purchase 11 /25/23
Time of purchase approximately :
6:45 am est

I have opened multiple cases and advisors have told me that issue will be resolved after 24 hrs. Please.check my cases history as well

Please resolve this ASAP so that I can use them before black Friday.