FC24 on Nintendo Switch freezes intermittently

Product: EA SPORTS FC 24
Platform:Nintendo Switch
Please specify your platform model. Nintendo Switch
What is your Gamertag/PSN ID/Switch ID? [edit: email address removed]
Which mode has this happened in? Ultimate Team™
Which part of the mode? Squad Battles
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 06.01.2024
What time did you see the bug? (HH:MM AM/PM) 08:00
What is your time zone? ECT - GMT + 1:00
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Hi, When playing FC24 Ultimate mode or any other mode the game intermittently freezes. I can not access any controls via the controller when this happens. This occurs after a couple of minutes or sometimes hours. I own this game since end of December and it was not working from day one. So far we have restarted the console multiple times and switched to another WIFI network. All other games on this console are working fine. Also, my Fifa 2023 game did not have any issues.
What happens when the bug occurs? When playing FC24 Ultimate or any other mode the game intermittently freezes. I can not access any controls via the controller when this happens. Theis occurs after a couple of minutes of sometimes hours. I own this game since the end of December and it was not working from day one.
What should be happening instead? No freezing

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Hi,

When playing FC24 Ultimate mode or any other mode the game intermittently freezes. I can not access any controls via the controller when this happens. This occurs after a couple of minutes or sometimes hours. I own this game since end of December and it was not working from day one.

So far we have restarted the console multiple times and switched to another WIFI network. All other games on this console are working fine. Also, my Fifa 2023 game did not have any issues.