Forum Discussion
Hey @BigDongleFlop where did you purchase the game from?
Darko
Was purchased from CDKeys, the key was succesfully redeemed via the EA App. It just continues to show as a Trial.
- EA_Darko2 years ago
Community Manager
You will need to speak with the retailer for issues related to the code @BigDongleFlop.
Darko- gnappo782 years agoSeasoned Ace
I have the same. Issue is not with the key, it is properly redeemed and showed in my game list.
Problem is that EA app gives priority to the trial version and only shows that one. This EA app bug.
- 2 years ago
It's incredibly frustrating having to reiterate over and over again. The problem is not with they key! The key was redeemed successfully, it is the EA app that is the problem. The trial is what's causing the issue here yet no one is listening.
- EA_Darko2 years ago
Community Manager
You can find all the info here @BigDongleFlop: https://help.ea.com/en/help/faq/where-to-buy-ea-games-v2/
What if I purchase from unauthorized digital retailers?
Buying EA digital games from unauthorized sellers comes with a few risks. The following information can help keep you and your account protected.
Our games are sold at various online and in-store retailers across the world, but sometimes these retailers aren't all they seem to be.
Each purchase made from an unauthorized retailer carries risk. Make sure to keep your account and personal information safe:
- At best, you might get the wrong product or language version of a game you buy.
- At worst, unauthorized websites may be phishing for your EA Account or payment info. This can result in losing access to your account, or fraudulent activity with your payment details.
- It’s also possible that unauthorized retailers will sell you a fake, used, or stolen CD key or Product Code.
- Additionally, any illegally obtained games and Product Codes will be disabled by us. That means you won’t be able to play your game or redeem your virtual currencies, and we won’t be able to help you
Darko
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