Forum Discussion

ZoLtOn_UA's avatar
3 years ago

FUT Player card dissapeared after listing on transfer marker with companion app.

ZoLtOn01
04.10.23
EAFC24 Ultimate Team
Companion App

I listed Hugo Lloris card on the transfer market using the companion app and it was gone instantly. The card didn't appear in "active transfers" or anywhere in the transfer list and didn't go back to the club. Nothing in a quick sell recovery as well. It's just gone. Tried to login on PS5, no card there as well.

I'd be mad if it was something more expensive, but it is still worth coins!

1 Reply

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey @ZoLtOn_UA This article here on our website will explain what to do in similar situations. 

    How to find a missing Item

    Spoiler

    Missing an Item you purchased from the Transfer Market or got in a Pack? These could be Player Items, Consumables, Stadium Items or Staff/Managers.

    1. Double-check your Club to make sure it isn’t there.
    2. Check the Store to see if you have any unclaimed Items.
    3. Check the Transfer Targets section to see if your purchase of a Player Item in the Transfer Market was successful.
    4. Check your Won and Expired Items to see if it’s there.
      • When a Player Item gets stuck after you’ve bought it from the Transfer Market, it should be automatically corrected within 72 hours. After 72 hours passes, check your Transfer Targets to see if your Item appears.
      • If you don’t get the Item after 72 hours, an EA Advisor will try to regrant it to you - follow the steps below to get in touch with our team. If an Item can’t be unstuck, you may get a copy of it instead. You may still see the stuck Item, but you’ll be able to use the copy.
    5. Make sure you didn’t Quick Sell the Player.
    6. Once you submit Items to Squad Building Challenge (SBCs), they’re permanently removed from your Club in exchange for rewards.
      • If an item was used in an SBC we can't reverse it.
      • Make sure you always check your Squad before submitting it into a SBC.

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