game freezes when claiming packs or objectives
Product: EA SPORTS FC 24
Platform:PC
Please specify your platform model. EA app - PC
AMD or Nvidia Model Number Nvidia Geforce RTX 3060 Laptop GPU
Enter RAM memory size in GB 32
Which mode has this happened in? Ultimate Team™
Which part of the mode? Squad Building Challenges
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 01/26/2024
What time did you see the bug? (HH:MM AM/PM) 02:30 PM
What is your time zone? EET (ART) - GMT + 2:00
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? 1- play Ultimate team 2- do whatever menu grinding you want 3- eventually when you're claiming packs or rewards from squad building challenges or objectives or just trying to open packs it will give you the screen where it says claim pack and (hit A to claim) and you won't be able to claim it, the game isn't frozen, you can still see all the sparkles and glow happening all over the screen and if the pack name is long and has to move in order for you to see the pack name it will continue moving as normal (it isn't a controller bug either because I unplug and plug in the controller and nothing happens and even if I try using my keyboard or mouse it doesn't work)
What happens when the bug occurs? game gets stuck on the screen where you have to claim a pack or objective and you can't claim it, you just stair at the thing telling you to hit A, also occurs when opening packs (the pack opens and you see the walkout and you can't hit A to see the rest of the pack) it isn't a controller problem since i can unplug and plug the controller back in and nothing happens and can't use the mouse or keyboard to proceed, all i can do is hit ALT+F4 to exit and come back
What should be happening instead? i should just be able to proceed by hitting A without having to ALT+F4 out of this broken game
I attached an images of a screen I got stuck on and a pic of my Dxdiag
