Got Virgil Van Dijk gold during PL TOTS
Today at 17:30 Portugal time i opened a 89 exchange pack and received a gold Virgil Van dijk. As This was during Premier League Team Of The Season, i should've gotten the TOTS version of the card but...
Forum Discussion
@dgcsantos This is just a community forum. Only support can help you in this case. Try to raise new case again with proper details like proof of screenshot, video clips, exact timestamp etc. They should be able to help you.
@sanket_360 I did that. They acknowledged that the wrong reward was given but said that unfortunately it could not be compensated. Then they encouraged me again to post here. They implied that the TOTS version was not available on the 89 OVR exchange sbc, to which i complained because its deceitful. They then did a quick search and told me that i did not get gold VVD on May 3rd but instead on 12th October 2023. When i explained that date might've been the first time i packed gold VVD, they said that it was the information that they could provide me with. I replied that i wanted to file a complaint, to which the EA employee said he needed to close the chat, and did so abruptly. I was staggered by the lack of effort they put into solving issues of their making
@EA_LeonSK Could you please take a look at this case. EA help should be able to assist on this case.
I suppose this issue will remain unadressed. Cannot say i am surprised. I am honestly tired of dealing with EA's dishonesty, atleast on FC24.
EA_LeonSKEA SPORTS FC™ Team
Hi @dgcsantos,
Our Team confirmed that there was no issue with the content's release, so you received the right version of the player.
I also want to remind you that Premier League TOTS items were available until May 3rd at 4:59 PM UTC.
