Hi , i cant log into the companion app or the the web app

Please share the following info so that we can report them to our Team for further investigation:

• Main Platform: Xbox
• Account: lfcjohn (xbox gamertag)
• Date/Time error occurred: 18 Jul 2:00pm (GMT+7)
• Error message shown: When login web app or iOS app, EA account Servers Unavailable. I can enter UT mode at Xbox, and If i login and try the web app or iOS app, the system will notify that I'm currently login at console and ask me to logout if using web app.
• Screenshot. 

• Main Platform: PlayStation
• Account:  LetsPlayGames79
• Date/Time error occurred: (Please add your Time Zone) 15:11 bst
  
• Region: UK
  
• Error message shown: On web app, after opening a pack, it says login unavailable and then the app restarts.  Console is unaffected.
  
• Screenshot. Attached
  

• Main Platform: PlayStation
• Account:  ramram09
• Date/Time error occurred: (Please add your Time Zone) 9:24 EST
  
• Region: US
  
• Error message shown: On web app, after opening a pack, it says login unavailable and then the app restarts.  Console is unaffected.
  
• Screenshot. Attached

Main Platform: xbox

Account: tengosteve

Date/Time error occurred: (Please add your Time Zone) 9:12 CET(germany)

Region: germany

Error message shown: On web app, a, it says  "ea account servers" unavailable and then the app restarts 

Screenshot. Attached

• Main Platform: PlayStation
• Account:  Indieglo
• Date/Time error occurred: (Spain) 16:45
  
• Region: Spain
  
• Error message shown: "EA account servers unavailable" on both mobile and web app. Error appears on multiple connections.
  
• Screenshot. Attached

Any updates?

@EA_LeonSK
Platform: Playstation
Account: anonimus-john
Date/Time: 8:25 Thursday, 18 July 2024 (BST)
Region: UK
Error message shown: On web app, after opening a pack, it says login unavailable and then the app restarts. Console is unaffected.

• Main Platform: PlayStation
• Account: ZeusGaming_91
• Date/Time error occurred: 18/7 9 am GMT+4
• Region: middle east (Oman)
• Error message shown: 

  We're currently having trouble with login services. While we work on it, you can try to log in from your Console or PC to get the full Football Ultimate Team experience.

• Screenshot. 

Platform: XBOX

EA ID : fifanewlookseven

Date:19-Jul-2024

Region: Germany

Error: EA Account Servers Unavailable, There was a problem to connecting to the EA Account servers, your internet connection and try again.

• Main Platform: PlayStation
• Account:m1stie
• Date/Time error occurred: 18.7 6am CEST
• Region:Czechia
• Error message shown:"EA account servers unavailable" on both mobile and web app. Error appears on multiple connections.
• Screenshot. 

PC

Region - UK

Error Msg - There was a problem connecting to the EA account servers. Please check your connection and try again.

Platform: Playstation

EA ID : SmartyMcCool

Date: 19-Jul-2024 

Region: Germany (UTC +2)

Error: EA Account Servers Unavailable, There was a problem to connecting to the EA Account servers. Please check your internet connection and try again.

I experienced the issue the first time around 12hrs ago. Since then, I can't enter the EA companion app anymore. I am on vacation currently and can't double check to log in with the console. The past 4 days, since I am using the WiFi of the hotel, I never experienced any log in issues. While using my SIM card's mobile connection, I never experienced such issues either.

I cleaned up the app's cache, but that didn't help. I even fully removed the app and installed it again. This didn't help too.

Sometimes the loading animation runs eternally, after I entered my credentials. Commonly I see the error message immediatly. 

• Main Platform: Xbox Series X
• Account: CZfaNatiK
• Date/Time error occurred: 18.7 6am CEST
• Region:Czechia
• Error message shown:"EA account servers unavailable" on both mobile and web app. Error appears on multiple connections.
• Screenshot. 

Same for me

• Main Platform: PlayStation
• Account EA ID: MOBIN__POORII
• Date/Time error occurred: 19-Jul-2024
• Region: Germany
• Error message shown: EA Accounts Servers Unavailable

I've had this issue for the past 24 hours also, PS4 

• Main Platform: XBOX
• Account: G9WPWVHTODHY
• Date/Time error occurred: 7.19.2024
• Region: Germany
• Error message shown: EA account servers unavailable

@EA_LeonSK 

• Main Platform: PC
• Account: OsoTrapo
• Date/Time error occurred: 7/18/24 8:00 am (GMT+2)
• Region: Spain
• Error message shown: Can't login to the web app or Companion app. Tried to clear cache and changing internet connection. Tried from different sources and browsers.
• Screenshot. 

they marked the solution as solved but its actually not solved untill now

My friend that preordered FC 25 doesn't have the issue. His account works on my PC. It's due to the new intro splash screen, I hope it's a bug. 

Have they actually acknowledged an issue yet?

Same here, every time open a pack on either desktop or Android app I am logged out and have to log back in

• Main Platform: Xbox
• Account: CrumplyBede
• Date/Time error occurred: 18/7/24 10:00 (UTC+1) - 19/7/24 13:00 (so far) 
• Region: UK
• Error message shown: We're currently having trouble with login services....
• Screenshot. attached
• Both web and companion app giving same error, xbox seems ok