Hey all,
We got confirmation from our Team that the issue is now fixed.
We want to thank you all for the examples provided and your patience.
LeonSK
@EA_QueenBee It says login unavailable even though I am already logged in to the web app. Only seems to happen when opening packs.
Community Managerjust the web app, I’m having the same problem as well.
It's clearly the new splash screen and whatever else has changed in the app since you added that. Awful bug checking as per usual
Just for Web app, in Console it works correctly.
Same here… Xbox is fine… just web and companion app
Hi guys. for some time I have been experiencing a problem in the companion application. After opening a package, the application logs out. I have to log in every time and again if I open packages again they log out....and again and again...it's already stressful. I tried all options, reinstalling the app, restarting the phone, emptying the cache, update. I don't know if my problem is related to the ad that started appearing in my companion yesterday when I log in with the eafc25 pre-order, but I simply have to log in again every time after opening a package. Opinions?
Community ManagerHey @IonutR, Thanks for reporting this.
I have moved your post here as it's the same issue. Please have a look at the accepted solution and provide the information requested if possible as that will help us investigate this.
Thank you!
There is no accepted solution because it doesn't work. There is some account server issue for the Web app and mobile app. I can play fine on ps5 or Xbox. Further more I have the same ea account for ps5 and Xbox. If my active account is ps5 I can't log in at all. If it's and Xbox I can log in but it logs me out every time I open a pack.
