i used eneba to buy 1600 fc points and they are missing

@proev22 

If you have not received these rewards in the game, or the web app and companion app, you will need to reach out to support so that they can review the account with you.

1. On the EA Help homepage, type 'The EA App' into the search bar.
2. Click on the EA App tile that appears and select See all help topics.
3. Select 'Missing Content' from the Category headings on the left-hand side
4. I'd recommend selecting 'I'm looking for something I bought'
5. From there you should see the option to select 'Email Us'. 
6. Gather your proof of purchase precisely as specified in this EA Help guide, attach it to your case, and send it.

That should help you reach the support team.