Since the upgrade this morning (TU7) when I go into UT I can't choose a menu item from the top with A but can from the shortcuts. However, when I go into Play my team are all greyed out with the words Not Found above each one. When I then try to select Squad from Squad Selector there are none and I get an error.I can see everything fine in the companion/web app.Pics attached of the team

Hi everyone, It could be an issue with your platform trying to load stored data. Follow those steps and let us know if you were able to fix it. 1. Delete UT Squad Update: Log out from Ultimate Team; From the main menu, go to Settings > Profile > Delete; Choose and remove UT Squads Update; Close the game and reopen it; Launch Ultimate Team and wait for the squads' update to be completed. 2. Clear the cache of your platform: From EA app, follow these steps and repair the game. From Steam, verify the integrity of the files (Link). From consoles, just turn it off, unplug the cord, and wait 1 minute. Plug it back. 3. Delete and reinstall the game: Remove/Delete the game from your Library. Restart your platform. Install the game on your PC/Console.

Menus not accessible and squad players greyed out with Not Found

95 Replies

ridolin
2 years ago
Product: EA SPORTS FC 24
Platform:PC
Please specify your platform model. EA app - PC
AMD or Nvidia Model Number Geoforce RTX 3070 Laptop
Enter RAM memory size in GB 8
Which mode has this happened in? Ultimate Team™
Which part of the mode? Squad Battles
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 01/17/2024
What time did you see the bug? (HH:MM AM/PM) 09:30 am
What is your time zone? GMT (UTC)
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Try to choose an option with A from the top menu. Won't work. Then use shortcut to choose Squad Battles. Use A to select opponent and difficulty. When squad is presented all players are greyed out with Not Found above their heads.
What happens when the bug occurs? Can't progress and play UT. If I try to swap a player, game hangs.
What should be happening instead? Get to progress and play the game
‌
Logged on this morning and EA App wanted to update. I assume because of TU7. Did this and when I went in, found the problem above.
Unable to choose a top menu option with A. Then use shortcut to choose Squad Battles. Use A to select opponent and difficulty. When squad is presented all players are greyed out with Not Found above their heads.
ridolin
2 years ago
Its not just Ultimate Team. When I go into any game (e.g. Manager Career or Kick off) and get through, once the game kicks off then my player takes a touch and game crashes out
have tried rebooting and repairing the game from the EA App
hudom38
2 years ago
@ridolin aynı sorun bende de var günceleme sonrası
MRVN-Path
2 years ago
Product: EA SPORTS FC 24
Platform:Steam-PC
Please specify your platform model. Steam - PC
AMD or Nvidia Model Number NVIDIA GeForce GTX 1080Ti
Enter RAM memory size in GB 16 GB
Which mode has this happened in? Ultimate Team™
Which part of the mode? Rivals
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 01.17.2024
What time did you see the bug? (HH:MM AM/PM) 10:30 AM
What is your time zone? EET (ART) - GMT + 2:00
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? 1.Open the game 2.Enter Ultimate Team 3.Press any buttons
What happens when the bug occurs? I can't access the Ultimate Team at all, once you're getting in the Ultimate Team you will see all the tabs but nothing works, the news are the only part that shows something. Transfer Market says 0, my team is "not found", the "battle pass" won't show the progress or anything related to that and so on. Nothing works either M&K or Keyboard even after reinstall.
What should be happening instead? Ultimate Team shoudl work
‌
The Ultimate Team won't work since the last update, the internet connection works fine, the game got reinstalled, nothing was changed beside installing the update. I have tried everything and nothing seems to work.
DxDiag.txt112 KB
MRVN-Path
2 years ago
@MRVN-Path Note that the phone app works just fine, I even did the daily SBC there, but the game doesn't work I even tried it on another computer.
takeiteasy0800
2 years ago
Product: EA SPORTS FC 24
Platform:Steam-PC
Please specify your platform model. Steam - PC
AMD or Nvidia Model Number rtx3060
Enter RAM memory size in GB 16
Which mode has this happened in? Ultimate Team™
Which part of the mode? Rivals
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 01/18/2024
What time did you see the bug? (HH:MM AM/PM) 7:43 PM
What is your time zone? VST - GMT + 7:00
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? log in to the UT
What happens when the bug occurs? Ultimate Team is not working I can log in but cant choose any mode. There is no A button and all players are not found Due to this bug I will not able to complete season ladder and this make me really upset
What should be happening instead? Ultimate Team should work
‌
Ultimate Team is not working
KunLemon
2 years ago
same i have the same problem occurred a couple days ago and still cant play any ultimate team matches .Hope that it gets fixed soon
K4lm4R10
2 years ago
Hey,
i cant play UT, i cant open packs or use transfer market.Im just stucked in the UT menu and all cards are "Not found". Companion app works fine. Tried to uninstall bud nothing changed.
Help me please
hamdi5742
2 years ago
Hello,
I cant play UT, i cant open packs or use transfer market.Im just stucked in the UT menu and all cards are "Not found". Companion app works fine. Tried to uninstall bud nothing changed.
I uninstalled the EA Play application and reinstalled it, cleared the cache and even deleted the game and re-downloaded it, but the problem did not go away.
ridolin
2 years ago
I figured it out and meant to post. Or at least, when I managed the settings from inside the EA app to remove the -modpath or whatever it is, it was fine after that.