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Yeet5161's avatar
Yeet5161
2 years ago
Solved

Missing coins

My sons logged in tonight and is missing 750k ish coins, the webchat told me to post here?
technical issues
  • EA_Aljo's avatar
    EA_Aljo
    2 years ago

    Hi there, @Yeet5161 

    I'm not sure why an advisor directed you here for this issue. We're not able to help with missing content over Answers HQ. Only an advisor can assist with that. The best I can do is refer you back to support for assistance. A case can be opened here. It's also possible those coins were removed for violating the Terms of Service. If that was the case, please see this article for more information and instructions for disputing the action taken.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

@Yeet5161 

Are you opening the case on your account or your son's? It should be opened from his account.

Yeet5161's avatar
Yeet5161
2 years ago

From his account, he’s 11 so he’s not able to

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      2 years ago

      @Yeet5161 

      The best I can advise is to try again with opening a case. However, if the coins were removed for violating the Terms of Service, you would need to submit a dispute to have that investigated. An email should have been received saying if this was the case though.

      • Yeet5161's avatar
        Yeet5161
        2 years ago

        There was no email at all I’ve checked. I’ll start the process again and message on x. 

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