My fc point gone and bought players

Yesterday i bought 12000p i spent just 4000 but tody all the 8000 point gone . I had 8000 p in my account but they gone. And bought Rodrygo 2 times he gone . Nymar gone as well. What i have to do???? .

It is money we spent it is not a play point, it is money

Platform ps 5

Platform ID : bakri-73

Where is the crash occurring? 

Only if i bought something. I bought fc point with money transaction.  And plyer buy my coins

 And i lost around 100000 coins which they was in my account plus 2 times Rodrydo (pothe week) and one time Nyemar . With total price arround 250000 coins.

Do you have any steps to reproduce your issue?

An option to upload a video showing your crash

I do not have any videos. But the admin can see mt transaction i think