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EA_rephii's avatar
EA_rephii
Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
2 years ago

PC stability issues|Data collection

Hey everyone, 

Are you experiencing any crashing with the PC version of EA SPORTS FC™ 24?

To help us to investigate, we are asking you to provide us some additional information. 

First, please gather the following information:

  • EA ID
  • Where is the crash occurring? 
  • Do you have any steps to reproduce your issue?
  • Your msinfo file.
    • Here’s how to gather your msinfo file:
  1. On Windows, open the Run function. You can do this by searching for Run or by pressing the Windows button + R
  2. Type msinfo32 and hit Ok
  3. Once the file has loaded, select File and then Save

Second, please upload the information to the following Google form.

We greatly appreciate you taking the time to report your errors, and thank you for your continued support and passion.

- The EA SPORTS FC Team

1 Reply

  • EA_rephii's avatar
    EA_rephii
    Icon for EA SPORTS FC™ Team rankEA SPORTS FC™ Team
    2 years ago

    Hey everyone, 

    Thank you for your reports so far!

    We have added some additional questions / data upload options to the form that our team would be like to look into. 

    We've enabled the editing option for the form, so if you already have filled out the form, you will be able to add / edit things in your report if needed. 

    Thanks again for your continuous help on this!

    -rephii

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