Re: DUALSHOCK ISSUE WITH DS4 FOR WINDOWS

Firstly, a little background on me so that we can pitch the conversation correctly. 
I'm an IT professional with over 30 years professional experience of using and administering PCs and Microsoft products. It's usually me assisting remote users through their issues. In addition, I have paid in good faith for the EA games I own and have been using for several years that are now rendered unplayable by EA's recent action. So now that's laid to rest, please read the issue that I and others are facing. Also, please forgive me for explaining in so much detail: I find that when dealing with support calls more information usually helps. 

OK...
We PC users that wish to play EA games with a PS4 controller such as Fifa24, FC24, etc. have for years used a small ineffectual third party program called DS4-Windows. You can find the download and information here.. DS4Windows - Tool to Use PS4/PS5 Controller on Windows PC (ds4-windows.com) 

This small program allows us PC users to use a PS4 Dualshock (DS4) controller with your EA Games. The program does not offer any enhancement or unfair advantage to our gameplay, but it is required so that there is no playing lag (delay) between using the DS4 controls and the EA game responding. Also, this small program is required so that the PS4 Dualshock controller is fully functional. i.e. all the buttons are recognised and function. 

The native Windows Bluetooth connectivity that is supplied by Windows does connect the DS4 controller to Windows. However, it connects the DS4 controller as a generic controller that does not have full functionality. In addition, even when connected either via Bluetooth or indeed via a USB cable there is a huge delay between pressing buttons (i.e. using the controller) and those inputs being "seen" by the newer EA games. 

Now for the issue...
For some obscure reason, EA have very recently blacklisted the DS4-Windows software with their EA AntiCheat software. 
Fifa 24 and other games will no longer run unless DS4-Windows is disabled. 
This renders the DS4 controller useless for playing newer EA games on a PC. 

The reason for this recent blacklisting has not been explained in any forum that I am aware of, and I personally do not know of any way that DS4-Windows could possibly be used to cheat in an EA Game. 

Finally, I have tried your online chat to discuss the issue and I have been directed back here to the Forums pages even though I believe that this issue has been raised several times on other pages here - In particular in the thread "DUALSHOCK ISSUE WITH DS4 FOR WINDOWS". 
For some reason that thread has been set as "Solved" even though the issue persists. It does not seem possible to re-open the thread.
The perceived solution from EA Support appears to be to use the generic Windows Bluetooth systems, but as I have explained here that does not solve the issue. 

So with all this in mind, would it be possible to pass this communication to someone in authority at EA to either remove the blacklisting of DS4-Windows on your Anti Cheat systems as soon as possible,
OR,
please explain why DS4-Windows has suddenly after all these years been seen by EA as a cheat mechanism. 

I look forward to your prompt response.