Re: Got Virgil Van Dijk gold during PL TOTS
@dgcsantos PL TOTS out of pack from 6pm UK time on Friday 3-May. Hence you have correctly received Gold version of Virgil Van dijk.
Forum Discussion
12 Replies
Yesterday (3rd of May) at 17:30 PM UK time, it was not out of packs, hence i did NOT receive the correct version.
- @dgcsantos try approaching EA help - https://help.ea.com/en/help/faq/using-ea-help/
They usually deals with incorrect items/players. I did, they told me to report a bug here, so i am not hopeful that they will fix this.
Regardless, thank you for the help
- @dgcsantos This is just a community forum. Only support can help you in this case. Try to raise new case again with proper details like proof of screenshot, video clips, exact timestamp etc. They should be able to help you.
- @sanket_360 I did that. They acknowledged that the wrong reward was given but said that unfortunately it could not be compensated. Then they encouraged me again to post here. They implied that the TOTS version was not available on the 89 OVR exchange sbc, to which i complained because its deceitful. They then did a quick search and told me that i did not get gold VVD on May 3rd but instead on 12th October 2023. When i explained that date might've been the first time i packed gold VVD, they said that it was the information that they could provide me with. I replied that i wanted to file a complaint, to which the EA employee said he needed to close the chat, and did so abruptly. I was staggered by the lack of effort they put into solving issues of their making
@EA_LeonSK Could you please take a look at this case. EA help should be able to assist on this case.
I suppose this issue will remain unadressed. Cannot say i am surprised. I am honestly tired of dealing with EA's dishonesty, atleast on FC24.
EA_LeonSKEA SPORTS FC™ Team
Hi @dgcsantos,
Our Team confirmed that there was no issue with the content's release, so you received the right version of the player.
I also want to remind you that Premier League TOTS items were available until May 3rd at 4:59 PM UTC.
@EA_LeonSK I got the pack with Virgil Van Dijk at aprox 4:30 PM UTC (5:30 PM portugal time).
What EA could not explain to me was if it was possible to get the gold version while the promo was still active, because i am sure the promo was active
If both versions were available at the time, while deceitful, there would be no bug so i could not complain. Otherwise, if there should be only one version active, then it was a bug and that was the reason i opened the chat with EA.
Is it possible to get gold version of Virgil Van Dijk during PL TOTS?
- @EA_LeonSK I got the pack with Virgil Van Dijk at aprox 4:30 PM UTC (5:30 PM portugal time).
What EA could not explain to me was if it was possible to get the gold version while the promo was still active, because i am sure the promo was active
If both versions were available at the time, while deceitful, there would be no bug so i could not complain. Otherwise, if there should be only one version active, then it was a bug and that was the reason i opened the chat with EA.
Is it possible to get gold version of Virgil Van Dijk during PL TOTS? @dgcsantos As far as I know, you cannot get gold version of any player when TOTS version in packs. I am pretty much sure on this.
You keep saying you got the pack, the timing matter here is when we open the pack. According to their system, you have opened the pack, after PL TOTS expired.
@sanket_360@EA_LeonSK @My friend, it's semantics. I was trying to get some pull before PL promo ended, so i did the sbc and opened it immediately. I did OPEN the sbc while the promo was still active
What i understood from the chat with EA was that i could not get the promo version from the 89 duplicate exchange sbc."( 1h 9m 29s ) Jose: Hello again! I have confirmed that reward packs from the SBC are still bound by the randomized pool of players that you can get when you open them. While you can get Gold players from the description, there is no guarantee that you can get the TOTS version of the players from the packs. I do understand that this might be slightly disappointing, but I am sure that you will get these coveted TOTS versions of the players that you want as you play along."
They then said that i didn't get the player on the date i said, but the date they presented is just comical.
"( 2h 9m 46s ) Jose: Thank you for waiting. We have checked your account and it appears that you did not receive a Gold Virgil Van Dijk on May 3, 2024, but instead you received the player item on 12th Oct, 2023. Due to this, we will have to deny your request. I am truly sorry for the inconvenience."
I emphasize that the only time they checked the dates (that i was told of) was 2 hours into the conversation, and it was probably for the first VVD gold i packed this year.
