Re: How to fix "EA app is not installed and is required to play your game" EAS FC 24

If using a different windows admin account works @VanguardDK then this points to an issue with your existing admin account

Darko

Play on the new Windows admin account @VanguardDK or troubleshoot the existing one to find the issue. 

Darko

Even if not an admin account @VanguardDK you can use that one to play. 

For Window account issues you'd need to speak with Windows support for troubleshooting.

Darko

That still points to an issue with the Windows account @VanguardDK.

If it was an issue with the EA app or the game then you would expect to see it on the other account. 

Darko

@EA_Darko 

Your suggestion that it's an issue with the Windows profile is, quite frankly, laughable. Your software, either the app itself or the anticheat, stopped working on the 24th of September. The fact that it works on a 'new' Windows profile suggests that your software has caused an issue in the local user registry that prevents the game from launching, because, as you've said yourself, it works on a new profile which has a blank local user registry. This is not a fix to the problem, it's a workaround, and one that isn't very good or particularly viable for people who have things on their main Windows profile that are impossible or difficult to transfer to the new one... I'm a software developer and I'd be fired if something I'd developed caused an issue on this scale and then didn't actually provide a proper solution.

Hey @Noitares issues with your Windows profile account are something that you would need to work on yourself.

That the game works on a new account means that the issue is on your side and something you need to work on fixing.

Darko 

Dude listen, if i had no problems before i must say thet @Noitares is right. Ure game * up our library and now u are here saying "it's a problem of yours". ARE U ACTUALLY * SERIOUS? U can't program a * game that's the same every year and the problem is ours? Nobody can start the * game and the problem is ours? There is something wrong in EA team

Hundreds of people with this bug and it's our fault??? I did absolutely nothing and got this error. Tried multiples fixes mentioned and nothing works, still unable to play any game through the EA App. Maybe you should work on finding out how to fix it for us as every other game launcher works, Steam, Epic, GOG. Why does EA App decide not to work?

Hey all, we understand that you are frustrated but when posting on AHQ please ensure that you do so in a polite and constructive manner.

Posting in a rude or abusive manner will result in action being taken.

Darko

Its been three days of this error happening and you guys haven't had a single solution to show for it. How about taking some accountability over our lost time and actually finding a solution big guy?

I played 60 hours EA FC 24 and problems started. I could'nt play this game yesterday until you fix "release date problem". Yesterday i played this game again and i have "install ea app" problem now.

HOW CAN IT BE OUR FAULT????

You must to respect us !!

Exactly what happened to me. The only way to launch the game is through creating a different account on your PC, as someone else suggested. Paying the extra dollar for early access and suddenly you lose access to every game you have in the app, lol.

Ea error second in 2 days for why i play 90 dollars if you cant let me to play it? 

Hi everyone,

To assist the teams with the investigation into this issue, we kindly ask you to provide us the following information:

If you're still running into this same error when launching EAS FC 24 for PC, could you please share the following information with us here in the thread:

• Your EA app Error Report ID,
• Which version of the EA app you're running,
• Which version of the game you have bought,
• If you have pre-ordered the game via the EA app/Epic/Steam/3rd party code, or via EA Play Pro.

To check which version of the EA app you're running: open the EA app > Click on the hamburger menu in the top-left corner > Click on 'About' and please mention the App version. It should look something like "App version: 13.27.0".

For more info on how you can run the Error Reporter check out this article on the EA Help website: 

Using the EA Error Reporter in the EA app

Thank you! 

Is the last version of ea on all , ultimate edition preorder by ea is the second error in 2 days like cmon do some fix with it 

Same erros

Ea app Report ID:  51e23b14-f3e9-4381-9e96-37c7ce59c429

EA version app: 13.27.0-5540-4ac8828f3 (73206-9c00b02698)

EAFC24 Ultimate Edition

Pre-ordered via the EA app

I will hope to recieve serious compensation after the seconb big error!

As requested:

• d8a9036b-0002-4d5e-a75e-c995ccf04061

• App version: 13.27.0-5540-4ac8828f3 (73206-9c00b02698)
• Purchased the Ultimate Edition
• Purchased via EA app

Can we please be giving some form of ETA on a fix, as well as some form of promise that it will be fixed within a realistic time period? In addition to that, are we going to be compensated for this continuous downtime? Considering we have all paid for the privilege of what seems to be bug testing rather than actually playing your game... @EA_Leeuw