Re: Menus not accessible and squad players greyed out with Not Found

I dont know what to do and now i will just stop playing your game. This is not working. I wrote cases, tried to contact live chat but its not possible, generally contacting EA is so hard. I have the same issue - every single player, everywhere, is gray. I wasted so much time trying to fix this!

Hello everyone,

It looks like some of you are still experiencing this issue where your player dynamics rarities are not displaying correctly with 'NOT FOUND'.

We've passed on the issue again to the relevant teams.

In the meantime, to help our team reproduce the issue, may I ask if there are any steps you took to make those items appear like that at the very beginning like performed a factory reset or failed to save squad updates. I know it might be very hard to answer this question but every clue can help us.

Are the items only gold players or all rarities are affected ?
Is it only from opened packs or all items are affected ?

Finally, you can attempt the troubleshooting steps from message #63 to try to temporary fix it.

Thank you for your patience while we are looking into it.

Like someone else said, it’s every player affected for me, can’t search for any special cards in the market either 

I agree

I tried all the troubleshooting steps in message #63, with negative results. In Ultimate Team, all player cards are grayed out and the information is white and cannot be read.