Re: Missing coins

From his account, he’s 11 so he’s not able to

@EA_Aljo 

@Yeet5161 

The best I can advise is to try again with opening a case. However, if the coins were removed for violating the Terms of Service, you would need to submit a dispute to have that investigated. An email should have been received saying if this was the case though.

There was no email at all I’ve checked. I’ll start the process again and message on x. 

@Yeet5161 

Messaging on X is not going to get you anywhere. You need to open a case here - https://help.ea.com/en/help-home/. Choose FC 24 as the product and then choose 'I'm missing my items or packs' as the reason for contacting support.