Re: Wrongfully Transfer Market banned

I've had the same issue since Thursday. I had no email and raised a case on Saturday. I've still had nothing back and I've seen multiple people on here and on social media having the same problem. This is clearly not an isolated incident and from what I can understand, it related to buying/selling cards eligible for the new evolutions function. It seems as though players are been auto banned for buying/selling at above market average for certain players but the issue is, with evolutions, certain players prices are fluctuating a lot. I'm assuming the auto ban logic is trying to catch people selling coins by buying/selling at high prices but the logic of this auto ban tool will need looking at now that EA have added evolutions. It totally disrupts the market and is causing bans for many players for doing nothing wrong.

Please escalate this internally as there is no easy way for us (the customers) to do this. 

There should also be some form of compensation to the people who have been banned. Many people have spent almost £100 on the game that only lasts 9-12 months and to get banned from the transfer market with no justification is not good.

There should be some form of process where you first receive a warning and have your account added to a watch list and go from there. Instant bans with no way of defending yourself is not the right way to do it.

Please pass these messages on to the teams who deal with the banning process and the teams that program the auto ban logic.  This is not something that needs to be fixed for individuals but an en masse fix/update. 

Hello having the same issue. Have spent a ridiculous amount of money on the game just for me to he wrongfully banned. I made an appeal and they emailed me back saying the correct action was taken which is completely *. Just wondering if anyone else has resolved this issue and the steps i should take moving forward. Thanks

Dude you’re on your own ea bans people and they seem to be never wrong. You purchase a product and they restrict you from enjoying it. Somehow they have made these coins and fifa points more valuable than real money. You should be working on your flaws why is it that people are able transfer coins massively in the first. 

fix the * issue no one will be banned. You keep rewarding popular gamer to publicize the game. Stupid gamers keep buying fifa points for * rewards.

people with no patience who want to compete at high level don’t wait. For a fraction of the price they have all the coins the need to build a decent team to compete. 

rewards need to better and high profile card made more accessible. Or remove fifa coin all together. Whatever the case is get your flipping act together and stop harassing consumers.

I was just using a Python web crawler on my own computer for work, and then played the FC 24 game, but my account got banned. EA's detection system is really messed up. If they can't handle the technology, that's one thing, but randomly banning our accounts is unacceptable. I've filed a complaint about this issue, but they haven't responded yet.

You can't do nothing they recon there tech to prevent fraud buying selling coins is a trade secret and could be turned against them if we found out how the algorithm works I think if u have earned enough to buy 50 harry kane or vinni jr u should be and ask for whatever price u want people are not stupid if there's only one card available have u to sell it for market value I don't think so es shove your transfer market up Ur arse cos your basically robbing * people are not silly it just took u to ban me to waken me up so thanks EA shove 25whetr it doesn't shine either cos when it comes on game pass I'll show u coin distribution * just disrupt them like they disrupt us why should we suffer this * what happened to the customer is always right u took enough of my money