Season rewards

Product: EA SPORTS FC 24
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5
What is your Gamertag/PSN ID/Switch ID? Ppcoach1
Which mode has this happened in? Ultimate Team™
Which part of the mode? Rivals/season rewards
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 2/10-23
What time did you see the bug? (HH:MM AM/PM) - 
What is your time zone? UTC +1 / Central European Time (CET)
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? .
What happens when the bug occurs? .
What should be happening instead 

i tried to get help 10 times but get the same answer all the time. Does ea support even help? Or is it a Waste of time