It appears that EA has done something server side that has resolved this issue. It also appears to have fixed the issue on previous Fifas.
Thankyou for finally resolving this EA.
This is a bit ridiculous, even this post has been up a while and we've had 2 unhelpful responses. It's good they've replied but absolutely no follow up or acknowledgement of our replies.
Do we all start raising formal complaints? Requesting refunds? Review bombing? Honestly don't know what else we can do and I'm getting more annoyed by the day that I can't play Volta, or redeem any rewards for my pro for a game that cost upwards of £100!
I just got the following email as my case is still open, I'll chase on it again after work but the email made me laugh:
"Hello,
We wanted to check and see how things were going after we provided you more information about your recent request.
We’re happy to help if you still need us. You can review and update this issue from the My Cases page.
If the issue has since been resolved, you won’t have to do anything further.
We listen, and we're committed to making sure you always have a personal and positive connection to our games, our people and our community. We very much appreciate you as our customer, and assisting you today was our pleasure. or get help from the player community on Answer HQ.
Regards,
EA Customer Experience"
