STORE - There was a problem communicating

Product: EA SPORTS FC 24
Platform:Xbox Series X
Please specify your platform model. Microsoft Xbox Series X
What is your Gamertag/PSN ID/Switch ID? OZER OZDEMIR596
Which mode has this happened in? Ultimate Team™
Which part of the mode? Evolutions
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 12/18/2023
What time did you see the bug? (HH:MM AM/PM) 09:10 PM
What is your time zone? EAT - GMT + 3:00
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves?  I need help: I was have budding starlet evolution 77 rated Arda Güler. I complated a sbc then i go to store. The game says; "There was a problem communicating...". Then I opened Ea Companion App. The game says: Unassigned players. I clicked it. Unassigned player is my 77 rated budding starlet evolution Arda Güler. I didnt use this 77 rated evolution Arda Güler for sbc but this player is unassigned. I can't use my 77 rated evolution Arda Güler. I can't sell too. I just want to use my budding starlet evolution 77 rated Arda Güler. Please help me
What happens when the bug occurs? The game says: "Connection Lost"
What should be happening instead? I can get my 77 rated budding starlet Arda Güler from "Unassigned Players" to my squad

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I need help: I was have budding starlet evolution 77 rated Arda Güler. I complated a sbc then i go to store. The game says; "There was a problem communicating...". Then I opened Ea Companion App. The game says: Unassigned players. I clicked it. Unassigned player is my 77 rated budding starlet evolution Arda Güler. I didnt use this 77 rated evolution Arda Güler for sbc but this player is unassigned. I can't use my 77 rated evolution Arda Güler. I can't sell too. I just want to use my budding starlet evolution 77 rated Arda Güler. Please help me.