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Isaacapo_214's avatar
9 months ago
Solved

Unable to access EA account on new PSN

Issue was resolved 

  • Hey @Isaacapo_214,

    Unforutnately, if you look at our unlinking article:


    When you link accounts, it creates a lifetime link to protect you from malicious activity and help prevent performance issues in your games.

    You can unlink your platform accounts from your EA Account if you want to link them to a different EA Account, as long as that EA Account has never had the same account type linked to it before in its lifetime.

    That means if you unlink an Xbox gamertag from your EA Account, you can’t link a different Xbox gamertag to it in the future.


    I'd try reaching out to PlayStation to see if you can recover your old PlayStation account.

1 Reply

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    9 months ago

    Hey @Isaacapo_214,

    Unforutnately, if you look at our unlinking article:


    When you link accounts, it creates a lifetime link to protect you from malicious activity and help prevent performance issues in your games.

    You can unlink your platform accounts from your EA Account if you want to link them to a different EA Account, as long as that EA Account has never had the same account type linked to it before in its lifetime.

    That means if you unlink an Xbox gamertag from your EA Account, you can’t link a different Xbox gamertag to it in the future.


    I'd try reaching out to PlayStation to see if you can recover your old PlayStation account.

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