Hi there, @jasglockk
It looks like this might be account related. Please open a case here with an advisor so they can assist with this. Thank you.
Hey!
Thanks for your answer.
Unfortunately, I’ve opened multiple cases and spoke to ea advisors via chat/email
I’m up to around 3-4 reports they’ve sent to the game team but haven’t heard about the progress of these requests ever since.
I was told that my account seemed to be fine, as well as my connection.
The best I was told was to wait as there would « eventually » be a fix. I think the minimum would be to provide me with some sort of follow-up about the situation.
Community ManagerI'm sorry to say, you will need to continue working with an advisor as this is an account issue. I see you have multiple cases so I don't recommend creating any more. Since your cases are currently waiting on a response from you, they are not with the game team. My best advise is to resume one of your cases that are waiting for a response and get in touch with an advisor again. They need to transfer your case to the appropriate team.
Hi again,
I've spoken to advisors for over 2 weeks almost on a daily basis - and despite everything they have tried on their end nothing has worked.
I would appreciate if this could be addressed on an individual basis, as no one is able to point towards either a connection or an account-related issue - and again the fact I'm able to connect to the FC servers from another EA account w/ no ISP restriction is enough to prove that the issue is from the company's end.
I have purchased in-game content and it is not acceptable that I'm prevented from accessing it because of an issue that does not depend on me.
Community ManagerSince you can connect on another account just fine, that means this is an account issue. We can still go through some troubleshooting though.
Did you try a wired connection?
Try deleting the personal saved data for FC 24. It's possible you could lose any offline saves and changes to settings. Normally, those will download from the cloud, but I can't guarantee that will happen. Go to Settings/Storage/System. Locate FC 24 and delete the saved data.
Hi again,
Thanks for your answer.
I had previously switched my PS5 to wired connection and it didn’t fix the issue. Also deleted personal saved data multiple times and it didn’t yield anything.
I guarantee I’ve exhausted the vast majority of troubleshooting steps - I listed most of them in my initial post.
I still believe this requires attention from the game team on an individual basis - otherwise I genuinely don’t see how this would be fixed
I have downloaded FC 24 mobile from a web from chrome. Now says needs to download apps to verify the game. Why do we need the verification? Can't we just skip it and play the game, it been 3 months it been doing this. Can you please cancel this verification thing because it annoying.
