Hi there, @jasglockk
It looks like this might be account related. Please open a case here with an advisor so they can assist with this. Thank you.
Community ManagerSince you can connect on another account just fine, that means this is an account issue. We can still go through some troubleshooting though.
Did you try a wired connection?
Try deleting the personal saved data for FC 24. It's possible you could lose any offline saves and changes to settings. Normally, those will download from the cloud, but I can't guarantee that will happen. Go to Settings/Storage/System. Locate FC 24 and delete the saved data.
Hi again,
Thanks for your answer.
I had previously switched my PS5 to wired connection and it didn’t fix the issue. Also deleted personal saved data multiple times and it didn’t yield anything.
I guarantee I’ve exhausted the vast majority of troubleshooting steps - I listed most of them in my initial post.
I still believe this requires attention from the game team on an individual basis - otherwise I genuinely don’t see how this would be fixed
Community ManagerI agree this is an account issue. I'm very sorry to say, there is nothing I can do to help with this. You'll need to again contact an advisor for assistance. It looks like you still have a case waiting for a response so it would be best to contact the advisor again through that case.
Same thing started happening to me and I have tried the same steps you did to fix it but it doesn’t fix. My cabled and wireless connections are both very good but can’t access fut. I have spend money on that account. I can play apex and the other ea games. Please help
Community ManagerAs a test, try switching your connection to use a mobile hotspot. Let me know if that lets you connect or not.
