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Hi again,
Thanks for your answer.
I had previously switched my PS5 to wired connection and it didn’t fix the issue. Also deleted personal saved data multiple times and it didn’t yield anything.
I guarantee I’ve exhausted the vast majority of troubleshooting steps - I listed most of them in my initial post.
I still believe this requires attention from the game team on an individual basis - otherwise I genuinely don’t see how this would be fixed
Same thing started happening to me and I have tried the same steps you did to fix it but it doesn’t fix. My cabled and wireless connections are both very good but can’t access fut. I have spend money on that account. I can play apex and the other ea games. Please help
- 12 months ago@EA_Aljo doesnt work, ive also tried my daughters accoyunt on my xbox and its fine with hers. We all seem to have account issues at the same time, please escalate this.
- 12 months ago
Hello
I have the same problem with connection to ultimate team while i have very good internet connection , its more than 24 hours since this message appears
- 12 months ago
It didnt work please help I want my account or my money I spent back
- EA_Aljo12 months ago
Community Manager
Hello, everyone. We are aware of and investigating the reports of not being able to log in to Ultimate Team. We're working to get this resolved as soon as possible. At this time, I don't have any other details or suggestions.
- 12 months ago@EA_Aljo
Hi there,
I'm disappointed to hear that you're also experiencing issues logging into Ultimate Team. I understand how frustrating it is to be unable to access a game mode that you've invested so much time and effort into.
I appreciate that you and the team are working on a fix, but I'm concerned about the lack of a temporary solution. As you mentioned, players have invested months and months into building their teams, and it's not fair to expect them to simply wait indefinitely for a fix.
Is there anything that can be done in the meantime to allow players to access their Ultimate Team accounts? For example, could you provide a temporary offline mode or allow players to access their teams through the web app?
I understand that this is a complex issue, but I hope that you can find a way to mitigate the impact on players while you work on a permanent solution.
Thank you for your time and attention to this matter. - EA_Aljo12 months ago
Community Manager
I'm sorry to say, there are no other options. We'll need to wait for this to be addressed. Hopefully, that's soon as the team is currently working on it.
- 12 months ago
I also can’t access my companion app as well. I hope this information help but meantime could you control our accounts if we have any problems.
Thank you
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