Forum Discussion

Not applicable

2 years ago

Solved

Unable to log on to UT

Hi I have tried resetting the router, using wifi / Lan cable. still won't connect to FUT. Also not able to log on to the FUT app on PC as it says I am logged on to another device.

Please help solving asap.

technical issues

EA_Solaire
2 years ago
@Loang91

Thanks for those details, let's try the following:

Try a full power-cycle on your console and router/modem

Please run through the connection guide here as well as the guide from PlayStation

Change your DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)

Restore the Licenses on your console

Check that you have an open NAT type on your console

If these steps don't help, please run the Connection Quality Report and attach the results to your post so we can investigate further.

5 Replies

EA_Solaire
Community Manager
2 years ago
Heya @Loang91

What's the exact error you're seeing, and what platform are you playing on?
Loang91
Not applicable
2 years ago
I am on the PS4 platform.

It says "Connecting to ultimate team is not possible at this moment" then brings me to a page with a box saying "Unable to connect to FUT"
EA_Solaire
Community Manager
2 years ago
@Loang91

Thanks for those details, let's try the following:

Try a full power-cycle on your console and router/modem

Please run through the connection guide here as well as the guide from PlayStation

Change your DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)

Restore the Licenses on your console

Check that you have an open NAT type on your console

If these steps don't help, please run the Connection Quality Report and attach the results to your post so we can investigate further.
Loang91
Not applicable
2 years ago
Hi tried all the steps, not working
zakbruhhh
Not applicable
2 years ago
I’m playing on ps5