Community ManagerTry the relevant action below depending on your platform:
Steam: Verify files - https://help.steampowered.com/en/faqs/view/0C48-FCBD-DA71-93EB
EA app: Click Manage button and then Repair
Additional PC steps:
Download and install all available Windows Updates
Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
Perform a clean boot before starting the game: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/
Thanks.
Just so you are aware a lot of players are experiencing this issue on the EA APP.
I have put in 2 separate tickets over the last 2 weeks and none of the 4 updates they have made to the APP have fixed this issue.
Its not a system problem. It is a server issue or an APP issue.
I've also have this problem. I think I also created a lot of tickets but they all didn't have response. EA support doesn't care.
