WebApp expired error

Hello, i've seen some people also had this issue after installing the trail then not being able to login to web-app/companion app

at all. ive seen some people had this issue fixed by resintalling windows then entire game i don't have the option to do so

so i come here hoping that there is any higher ups that could solve the issue.

so the error we are getting is the one in the picture, its same error you would normally get if you owned ea play pro and the sub expired, then you would need to re open the game and it would unlock again. i do own the full version of the game on ea app but it's still not unlocking again its stuck on same error message when trying to login again. so i cannot get to the Home page in web-app where you can go into club and example click on quick sell recovery, or look at the players i own etc.

is there any admins here that are able to fix this? or higher ups i know the forum moderators can't do anything, some of them know the case i've seen and i've tried to remove the files after the trail, i had one friend login with his pc to 1 of my accounts he never installed trail and it was instant able to use web-app then.