Forum Discussion

itsdluffy's avatar
2 years ago

you have lost your online connection. check your home network

Hello, 

I have an issue with my EAFC 24, I can't finish a game. It always gets disconnected showing this message "You have lost your online connection. Check your home network". 

In-game I have 30 ping stable and suddenly it disconnects and I get dropped out of the servers.

It is so frustrating that I've been having the same issue for 4 days now, I can't finish a game, and I can't play any game mode. The issue happens in UT, season, and even Pro clubs.

i don't know what to do and how to fix this since I tried everything. 

Any help would be much appreciated.  

1 Reply

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi there, @itsdluffy 

    Thanks for reaching out. I'll try to help with this. First, I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen.

About FC 24 Technical Issues & Bugs

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