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pads123456's avatar
pads123456
New Novice
3 years ago
Solved

Banned on Web App and Companion

I have been banned on web app and companion app. It says you are blocked from using transfer market on these but can still use in game  Says refer to email but no email. Any ideas how long will they...
  • EA_Pulsar's avatar
    3 years ago

    Hey @pads123456 Unfortunately, we do not have access to the specifics of why you were banned, as our dedicated Terms of Service team handles such matters. They typically send an email notification to the email address associated with your EA account when a sanction is implemented. However, it's possible that this email may have been filtered by your spam or junk folder.  

    If you haven't already please get in touch with the Terms of Service Team so they can review your account. They will need to see if the account ban can be lifted. For more information on how you can set up a case with them check out the EA Help website. 

     

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