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CinderVeteran's avatar
CinderVeteran
New Novice
2 years ago

Can't play any matches and can't submit any SBC's. Please help!

Multiple Game-Breaking Errors in Ultimate Team happened to me today.

I am writing to bring several persistent issues I have been encountering in Ultimate Team, which have significantly impacted my ability to play the game, literally.

• Error Creating Game Session: Whenever I attempt to play a match, a pop-up message appears stating, "There was an error creating your game session. Please try again." (Check screenshots) Despite numerous attempts, I am unable to initiate any matches in any game modes in Ultimate Team.

• Error Submitting Any SBCs: When I try to submit Squad Building Challenges (SBCs), I receive the error message, "There was an error communicating with the Football Ultimate Team servers. Please try again." (Check screenshots) This prevents me from participating in SBCs altogether and also kicks me out completely from the Ultimate Team game mode.

• Store Tab Visual Glitch: For the past six months, the Store tab has been showing a notification indicating that I have an unopened pack. However, I have no packs available to open, and this persistent notification is quite frustrating.

I have taken the following steps to resolve these issues on my end:

• Uninstalled and reinstalled the game
• Uninstalled and reinstalled the EA App
• Restarted my PC
• Checked and confirmed the stability and speed of my internet connection

• Did a EA Connection Quality Report and obtained a 96/100 score (Check screenshots)

• Checked if I can do SBCs on the Web App, and I can confirm - I can

Unfortunately, none of these actions have resolved the problems, and I am currently unable to play the game. Furthermore, the first two errors happened to me today, 01.07.2024 at around 5PM EET.

I really need help because the EA chat support team didn't helped me at all, of course.

Thank you very much!

Best regards,

Borcoman Dinu

Platform: PC

8 Replies

  • Nalchic's avatar
    Nalchic
    Hero+
    2 years ago
    @CinderVeteran Error Creating Game Session, try creating a new squad with new name, all different players including reserves and manager, set it as active, then try again.
  • CinderVeteran's avatar
    CinderVeteran
    New Novice
    2 years ago
    @Nalchic I understand. Do you know what can I do in this situation if your statement is true? Although, how can am I be soft banned and still can do SBC's on my Web App? If the soft ban is true, it should be completely integrated on my full account. (Including the Web App) Again, I doubt that because the chat support didn't mention any bans or soft bans whatsoever. They should be able to detect any of this kind of stuff for sure. Thanks for your answer tho!
  • Nalchic's avatar
    Nalchic
    Hero+
    2 years ago
    @CinderVeteran That's just how it works, you get a soft ban on PC, but you can still do it via web app, but same thing would happen if you do too many in a short period of time.
  • CinderVeteran's avatar
    CinderVeteran
    New Novice
    2 years ago
    @Nalchic Fortunately, the game session error got fixed. I've deleted my current squad and did a different one but unfortunately, I still can't do any SBC's, it still kicks me out of the game. Just to let you know, I did some SBC's in the last few days, but definitely not a huge amount.

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