Solved
Connecting to Ultimate Team is not possible
I have the same problem rn since yesterday
@EA_Illium yes i got it yesterday but it's working again at the moment
Forum Discussion
10 Replies
EA_IlliumCommunity Manager
@EA_Illium yes i got it yesterday but it's working again at the moment
- EA_Illium
I am having the same problem. I got kicked out of my ultimate team and now can’t get back in as it keeps saying “Connecting to Ultimate Team is not possible at the moment. You will now be returned to the Main Menu”. Please tell me how to fix this as I left it for a couple hours and still nothing, swapped versions and still nothing.
I'm facing this issue for almost a week. I'm unable to enter FUT. It keeps pushing me off. What is the solution. Ive checked the stability of my internet as well. Seasons work fine but FUT doesnt.
same thing for me happened for a week then worked again and now its back to not working its very frustrating to not even be able to access TOTS content and not even being able to play game we need compensation for this
- @EA_Illium I have the same problem on ps4
i cant do any SBC on Xbox X. getting this error
- EA_Illium
Hey Everyone,
Issues that may occur when trying to connect to Ultimate team can happen for various reasons.
First I could suggest trying out a few troubleshooting steps based on your platform...
Xbox
Spoiler- Quit the game and other running apps from Quick Resume (For Series X|S consoles)
- Remove any connected device, or additional USB's from the console then restart the Xbox and check
- Check for updates
- Try the steps in our Connection and Advance Connection Guides
- Open you're Xbox NAT Type
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
- Persistent Storage
- Go to settings > Select Device & Connections > Then Blue-Ray
- Select Persistent Storage > Clear Persistent Storage
- Alternate Mac:
- Go to settings > Select General > Then Network settings
- Go to advanced settings > Alternate Mac address > Select clear
- Select restart
PSN
Spoiler- Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
- Verify you signed into your PSN account
- Check for updates
- Restore Licence
- Try the steps in our Connection and Advance Connection Guides
- Open your PS5 NAT Type
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
- Entering Safe Mode and Rebuild your PS database
PC
Spoiler- Default your PC to the dedicated Graphics card: Troubleshooting Graphics issues
- Close other running applications on your device
- Try running the client and game as an admin
- Repair your game via the EA App - Repair (Library > Tile Dots > Repair)
- Verify the game in via your Steam library
- Clear EA App's Cache (Top Left Menu > Help > App Recovery)
- Connection and Advance Connection Guides
- Check for other applications that may be limiting EA App or Game performance
You can also check out our EA Help tool; How to troubleshoot EA SPORTS FC™ connection issues
Thanks!
