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arrzene's avatar
arrzene
2 years ago
Solved

Did Not Recieve FC Points that I bought

Hi I recently bought 3000 ($25, $1, $1) FC points on FC 24 to open some promo packs in the store, however after buying it I did not receive my FC Points yet my bank account accepted the transaction. I am frustrated by this situation as this has never occurred to me in the past when buying FC or Fifa Points. I am shocked that a billion dollar company can have issues like these especially to their loyal customers who have been supporting them for over a decade. My account billing history can even be checked to confirm my purchase. 

My PSN is Arzzene

I need this issue resolved as soon as possible, as I feel like I have been scammed. Compensation for missing out on the promo pack would also be greatly appreciated as this is a major inconvenience for me. Please and thank you.

  • EA_Pythia's avatar
    EA_Pythia
    2 years ago

    Hello @arrzene,

    please wait for 24 hours after the purchase for the points to arrive at your account. If they still haven't arrived at that point, please contact EA Support. We don't have access to account information here in the forum and cannot help you with this issue.

    https://help.ea.com/en/help-home/

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  • EA_Pythia's avatar
    EA_Pythia
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hello @notalexwilliams,

    unfortunately, there is no phone support, however, if you check some of the other contact topics, you might find an option to contact them via chat. Please also make sure that you contact them through the correct account, the one that you own the game on and bought the points on. 

    It can take a few days for an e-mail to be send back to you and if you update/create a new case in the meantime, your case will often slip down the waiting list again. If you open an e-mail case, please wait for support to reply without creating a new case in the meantime.

  • notalexwilliams's avatar
    notalexwilliams
    2 years ago

    Your support does not work. Is there a phone number I can use to speak to a real human being? I have submitted multiple cases with evidence and not received a single reply for over a week. Feel like I've been robbed.

  • EA_Pythia's avatar
    EA_Pythia
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hello @arrzene,

    please wait for 24 hours after the purchase for the points to arrive at your account. If they still haven't arrived at that point, please contact EA Support. We don't have access to account information here in the forum and cannot help you with this issue.

    https://help.ea.com/en/help-home/

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