Forum Discussion

2 years ago

Solved

Ea 24 ultimate team

Hi I'm currently having a issue with my ea 24 ultimate team when I try to play I keep getting a message saying. Please note that you can only play ultimate team on one or more devices at a time. Yo...

EA_Aljo
2 years ago
Hi there, @CA12565126

If you're not currently playing on a new gen console, we can go through some troubleshooting. First, I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

EA_Aljo

Community Manager

2 years ago

Hi there, @CA12565126

If you're not currently playing on a new gen console, we can go through some troubleshooting. First, I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!