EA Support Staff Ignored Request - SEEKING HELP

Question

Below is a screenshot. These are cases that I have opened up with EA support for various reasons. Of which, the most recent has gone completely ignored. I was led to the forum, as the representative blatantly denied to answer my very OBVIOUS question.

I want my personal match data. They said they could not give me the results of my matches. My inquiry was to see what my DNF% was and how many of the DNFs were related to system error and not my personal connectivity. Reason being, EA's server has an error, and my match that I am playing gets bumped from connection, and I am wrongly awarded a DNF and lose my momentum particularly in the Rivals mode.

Any advice?

The rep so programmers from EA "patrol" this forum. So can anyone answer my question? I need an email for a programmer. I have quite a bit of feedback and for the last 4 years, I have been promptly ignored by the EA customer reps. Hopeful this forum can warrant something!

radioshaqs · Answer

@Fifa17isscripted If you look at match history it will tell you if the game was completed or not. Although I am not sure if that will explain if the dnf was your fault or eas. More times than not it’s your connection and not the server if it’s happening over a long period of time.

sanket_360 · Answer

@Fifa17isscripted&nbsp;There are few stats available under Match History on EA connection quality report. You can check here - https://help.ea.com/en/ea-connection-quality-report/Match History option available on left hand side menu once you login with your EA account.

fifa17isscripted · Answer

Thank you for taking the time to respond!!

I was trying to get Match Data. Specifically, the scores of the matches, and my DNF %.

The reality is a connection score does nothing for me apart form explaining to me that my connection is either good or fair. And this metric is useless to me as the EA Server has the inability to remain "connected" to my "server" or my system. So I receive DNF and match losses regularly due to "connection realities" that are out my control. Thus, it would benefit me and equip me with the necessary information, to report to the EA programmers, just how IMPACTFUL their server failure are in regard to the time and monetary commitment that I am making on my end, as a user of their server and a member of their gaming community. And right now, they are ignoring me and that unacceptable. And I need help to change this, not links to quality connection reports that tell me absolutely nothing. This is a fake and fraudulent attempt to convince users that EA is transparent and engaged in helping their community, and they are FAR from this.

fifa17isscripted · Answer

Apologies for the typos and grammar.&nbsp;

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EA Support Staff Ignored Request - SEEKING HELP

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