Hey @supersi2110 if there is a ban on your account then you will need to speak with our TOS team to appeal: https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/
There is no one else who can assist you.
Darko
I get the impression EA are readily banning people from the game as the FC 24 cycle comes to an end to obstruct them transitioning into FC25. Of course means consumers lose the advantage of pre-release order benefits and FC25 reward packs earned in FC24. My account was blocked when I used the phone app on an international flight and when I landed. That had happened once before, in August, but it was reversed quickly. This time EA are just doing nothing and it has been 10 days since the issue was raised. What shows the sham nature of the process is there has been no effort at all to follow up on the simple explanation for the activity on the account. I expect the worst even though I did nothing other than grind out some 85 x10s and buy plenty of gold rares at market price for the SBCs. I am discussing this with UK consumer lawyers on the basis that the lack of accountability in the system is abusive for customers and the discussion groups indicate are lots of examples on line of unilateral action being taken without accountability. The UK now offers a variety of group protection litigation options, which would make progressing investigations into the mistreatment of consumers generally possible. I paid for the Ultimate pre-release package and invested some time earning pre-season rewards. It is obvious now that I will not be benefitting from the promotion because of what happened. Mere refunds are not enough to compensate for the value of consumer surplus.
Community ManagerHey @montmaster645 that is not simply a thing, our team does not ban people for any reason other than a breach of the EA Terms of Service.
I took a look at your account and can see that our TOS team has replied to you multiple times with all the relevant information about the action on your account.
Have you received this email with all the info?
Darko
All the emails have said is that EA considered there was a violation and the dispute is being reviewed other than those bare statements there has been nothing of the type of correspondence you describe. I offered all information I could while travelling, which was somewhat limited, and now home have confirmed I can provide more but none has been sought. I reviewed the ToS rules and none of them apply. I just used the phone app on a plane wifi while travelling. The same use lead to a mistaken ban in August, last time when I was on a plane, but that was reversed the next day. This time exactly the same thing has happened and 10 days later all I have been told is that the issue is being considered, which itself is worrying since a) EA do not inform people what they consider the issue is and B) I have sought to provide information when I returned home and there has been no means of providing it. My son in particular is very upset at the family losing out on the pre-release and the rewards. I have dealt professional with international banking fraud investigation agencies that are more forthcoming that EA have been.
Community ManagerAs I said @montmaster645 our team has reached out to you with all the relevant information about the ban and what can be done.
There is nothing more that we can do to assist on AHQ.
Darko
Just so the general public know "all the relevant information about the ban and what can be done" means:
- EA tells a user they are banned
- EA refuses to give reasons but instead tells the user to read the Rules and guess what the accusation might be. Quite Kafkaesque.
- When a user contacts EA to see what the issue is and what information is needed, all that the user is told is "you will hear back, maybe in 10 days, but it might be longer, but in the mean time we don't want to work with you if there is an error or if information would help".
Apparently it might be the "world's game" but don't play while travelling the world!
I have no information about the ban and there is nothing I can do. That is why I'm having to take this legal. Does EA have a registered correspondence address for legal issues in the UK or does it still hide behind a boilerplate address in Switzerland?
