Hey all, if you are having issues with your connection, then I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/
Darko
Product: EA SPORTS FC 24
Platform:PC
Please specify your platform model. Steam - PC
AMD or Nvidia Model Number Nvidia 4070 TI
Enter RAM memory size in GB 16GB
Which mode has this happened in? Ultimate Team™
Which part of the mode? Online Draft Mode
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 09/26/2023
What time did you see the bug? (HH:MM AM/PM) 17:48
What is your time zone? ECT - GMT + 1:00
How often does the bug occur? Occasionally (10% - 49%)
Steps: How can we find the bug ourselves? By going into fut draft matches repeatedly untill you face a cheater. Which by my estimation happens in around 10% of the matches,
What happens when the bug occurs? You get disconnected to the main menu, you dont get disconnect form the server. You can instantly go back to fut draft, however you will be met a loss and need to claim the reward.
What should be happening instead? The match should be played normally, and there should be no forced disconnect where the affected player gets assigned a automatic loss.
Summary:
In the FC24 Ultimate Team (FUT) Draft mode, i've had repeated instances of players disconnecting from matches immediately after kick-off. This issue is causing considerable frustration, as it results in an automatic loss being assigned to the affected player in the case me, despite them being the party that is triggering this. I highly suspect that these disconnections may be a result of cheating or hacking on the part of the opponent.
The fairness and integrity of matches are crucial for an enjoyable gaming experience, and player disconnects immediately after kick-off are undermining this experience.
Aswell as punishing the player that is playing legitimately.
Issue:
The issue primarily revolves around players deliberately disconnecting from matches immediately after the game starts, right after kick-off. This has negative consequences for the player who is disconnected against, as they are automatically assigned a loss. This loss not only affects their win-loss record but can also impact their rewards and progression within the game mode.
Suspected Causes:
While the exact causes of these disconnects require further investigation, it is suspected that some players may be employing cheating or hacking methods to force these disconnections in their favor. This behavior is not only unfair but also violates the terms of service of the game.
Impact:
The impact of these disconnects is significant:
Frustration and Discontent: Affected players are understandably frustrated by this issue, which can lead to a negative gaming experience and dissatisfaction with the game.
Loss of Progress: Unjust losses can affect a player's progression and rewards within the FUT Draft mode.
Fairness and Integrity: The integrity of matches in FC24 FUT Draft is compromised due to these disconnects, harming the overall gaming experience.
Recommendations:
To address this issue and maintain the integrity of FC24 FUT Draft matches, the following actions are recommended:
Investigate Player Reports: Developers should actively investigate player reports of immediate disconnections and determine if cheating or hacking is involved.
Implement Penalties: Implement penalties for players found guilty of cheating or hacking to discourage such behavior.
Enhance Anti-Cheating Measures: Continue to develop and improve anti-cheating measures within the game to prevent unfair disconnections.
Compensation Issue:
In response to the repeated instances of disconnections in FC24 FUT Draft matches, I have attempted to seek compensation through the draft token reclaim page on the EA website. However, my attempts at compensation have been met with limitations and discrepancies.
Despite encountering numerous instances of disconnections, the draft token reclaim page on the EA website has only issued me two draft tokens. This allocation of two tokens does not accurately reflect the extent of my experiences with disconnections during gameplay. This issue is compounded by the fact that the detection system in place appears to deem me ineligible for a Draft Token in many cases.
This compensation discrepancy further exacerbates the frustration and dissatisfaction associated with the repeated disconnections. Addressing this issue and ensuring a fair compensation system for affected players should be a priority to maintain the trust and satisfaction of the gaming community.
Conclusion:
The issue of player disconnects in FC24 FUT Draft matches is a significant concern, as it affects the fairness and enjoyment of the game. Developers should take proactive measures to investigate and address this issue, while also working to enhance the overall integrity of matches within the game mode. By doing so, they can ensure a more enjoyable and fair gaming experience for all players.
I have had this happen to me aswell on multiple occasions and having the same problem when i try the fut draft token request. You could not have done a better job at wording this problem and coming up with an solution. But as we all know we will not vet compensated in any way and EA will not do anything about this problem.
