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I tried contacting EA Help. They keep saying the same thing that players around the world are experiencing this problem and the team is "diligently working on it to fix it as soon as possible", which is obviously not true since it's taking them forever to fix this issue. They haven't even publicly addressed the problem on any of their online platforms. If you need to, you can talk directly to an employee through chat. Just go to the "I want a refund" tab on EA Help and you can talk directly to someone. If you need to chat directly to an employee after the first time you reported a problem, it might not appear if you are signed in, so do it while signed out. It's stupid how this is the only way to directly get in contact with someone at EA to report a problem.
Most people gave up contacting EA including me, just frustrating and their reply is in the same loop and pointless
About EA SPORTS FC™ 24 Ultimate Team
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