Evolution Card Stuck in Unassigned Pile

@Pedersen3007 I never got any substantial reply from ea in live chat. Whenever I ask them for progress, they only say they are investigating the issue

@Pedersen3007  It doesn’t let me open it what’s it saying?

@Aidanmullen2005

this is the mail

Thanks for reaching out EA.

My name is Mharoni I hope you are doing well.

After reviewing your case history, I found that you are unable to used the player Ansu Fati, as it is shown as duplicate.
Don't worry we are here to help you and I will try my best with your issue.

Please let me inform you that you might have recover the wrong version of the player that is why it is shown as duplicate. And also I am afraid to inform you that we are unable to revert back the player you have recover from our end.

You can check the status of your case from My Cases on EA Help.

If you need more information, check out these resources:

For game-specific help: Go to the EA Help home page, choose the game or product you need help with, and click See all help topics.

Visit Answers HQ to get help from other players in the community.

Follow @EAHelp for everything from outage info to game news.

Subscribe to EA Help on Youtube for video walkthroughs and guides.

@Pedersen3007  The thing is I put my other card in an sbc 😭 

@Aidanmullen2005i do the same! 😭

@Pedersen3007 @Aidanmullen2005 same too, I submitted my duplicate into sbc

@kurt042994 it’s an absolute nightmare can’t believe a big this broken hasn’t been sorted asap 

@EA_Pulsar  Please can you let us know something the communication is shocking 

If I put it in a sbc, can I send the other duplicate in club

Should I put my Ansu fati in an sbc???