Fut Birthday Guaranteed Icon Pack

I also bought the guaranteed icon pack and received a team 1 icon while expecting one from team 2. This makes no sense in how they did other promos.

Contacted EA Help and filed several cases. One representative told me that they’re working on a fix though.

If they had integrity they’d disable all packs right now. How pathetic they’re still selling Icon packs in the store knowing there’s a problem… same thing happened to me more than once with REAL MONEY

I had the same problem. Bought the pack today and received Dennis Bergkamp from Team 1.

When I opened the pack, it didn’t show an Icon at all. It wasn’t until I checked my club that I found Bergkamp.

If the team are working on resolving this issue then I hope to be compensated as this pack is controversially expensive even when it provides the correct content. 

I feel the same about. Also that it’s not communicated as an issue worries me while EA help states that they’re working on it.

We’re also talking about paid content here.

I agree with you, I am also worried about that,

For me it is even worser as I opened a pack last Saturday and got Klose from team 1 but Messi and De Bruyne gold base cards,

when talking with 3 different EA live chat representative they have promised me that I'll get the 94 and 93 versions of them as of this bug,

But there is no statement on EA FC Direct Communication twitter which is weird.

My pack luck was so bad this year and the hope I'll get these two players is the only thing that makes me want to continue play this game and not quit

I hope there is an admin or EA representative who can reply here and clear things out...

What about the normal packs? Packed Morgan, Messi and de Bruyne as Gold cards in the meanwhile.

Either way it’s not clear what we should be packing.

Let’s hope the guaranteed icon pack gets compensated as it’s not well described that it also drops team 1 icons.

If not, the promo advertisement of the Ult. Birthday showing team 2 is very misleading.