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Dark_Isl4yer's avatar
Dark_Isl4yer
Seasoned Newcomer
4 months ago

I can’t open Ultimate Team

I can’t open my Ultimate Team on my PS5. It keeps showing the message, “Connecting to Ultimate Team is not possible at the moment.” It’s been almost two days now.
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
3 months ago

I'm still not seeing other reports of this besides the ones in this thread. If you notice any that are not part of the pack opening issue from last week, let me know. Since it's only 3 of you, so far, there is no open investigation. 

Have you contacted an advisor to see if they have any suggestions? If not, you can open a case with these instructions. I'm also still looking into this to see if we have some additional troubleshooting to suggest.

js251320's avatar
js251320
New Rookie
3 months ago

Thank you for following up. I can try opening a case but always have had better success in these forums so thank you for checking in. My hunch still says that the issue is related to the Maradona Grassroots greats loading screen—it says that the offer ends 3/14 so I can follow up if I am still having issues after the loading screen changes. 

  • js251320's avatar
    js251320
    New Rookie
    3 months ago

    I was wrong here, loading screen changed but still having the issue. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 months ago

    I'm heading out for 3 days in about 30 minutes so it might be good to contact an advisor.

    Something else to try is using alternate DNS settings. Those instructions are in the article here.

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